At ChipSoft, we greatly value the security of our systems, products and network. We realize that, even though we take great care in our security, vulnerabilities can occur. Should you find such a vulnerability, we'd like to know. We'll make sure to fix it as soon as possible.

 

What we expect of you:

  • Please email your finding to responsible-disclosure@chipsoft.nl. You can encrypt your message with our PGP-key to prevent the information from falling into the wrong hands.
  • Don't misuse the vulnerability by downloading, editing or deleting data. We take each disclosure seriously and don't need 'proof' to research it.
  • Don't share your information with others until we've solved the problem.
  • Don't attack physical protections, use social engineering or use hacking tools such as vulnerability scanners.
  • Provide us with enough information to reproduce the problem, as to make the solution process as quickly as possible. Usually the IP or URL of the system in question and a description of the vulnerability is enough. However, in case of complex issues, more information could be necessary.

 

What you can expect of us:

  • We'll react to your disclosure within three working days, including an expected solution date. We'll keep you up to date afterwards about the progress of fixing the issue.
  • We fix the vulnerability as quickly as possible, depending on the impact, scope and severity of the issue.
  • If you adhere to the aforementioned expectations, we'll refrain from reporting you to the police.
  • As a sign of gratitude for protecting our systems, we'd like to reward you for your effort in disclosing an unknown vulnerability. This reward is dependent on the severity of the vulnerability and the quality of the disclosure.

 

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